The LOUIS team visits LOUIS member libraries to help them accomplish more with the systems LOUIS supports. While most support matters can be handled through FootPrints incidents and/or Bomgar sessions, sometimes a more personal interaction is desired.
Is a Site Visit for You?
Q: Is your library undertaking a project that requires extensive study, consideration, and advice? For example, implementation of 9XX and EDI acquisitions, or initiating the use of a new Symphony module or ILLiad.
LOUIS: We loves a challenge and would enjoy visiting your library to discuss your project and find ways to help reach your goals.
Q: Do the systems administrators and/or staff at your library need a refresher and you would like to arrange a targeted “Bootcamp” training?
LOUIS: We love Bootcamp trainings and would enjoy the opportunity to train with you!
Q Did a LOUIS team member contact you, indicating LOUIS will be in the area on other consortium business, and wants to drop in?
LOUIS: Take pity on us! We would love to come see you, even if you aren’t sure what we’d talk about.
Q: Are you not exactly sure what topics you’d like to discuss, but you just know there is something?
LOUIS: We’ve often found that things come up in the course of conversation, whether before the actual site visit occurs, or during the site visit itself. We’re happy to work through the process with you.
While we were really looking forward to LOUIS’s visit, we tried to brainstorm questions we could ask. We thought and thought and really couldn’t come up with much. We thought the trip would be a waste of their time. But boy when LOUIS got here the questions just suddenly popped into our minds! It was AWESOME the way they popped off the answers to everything we asked. I think it was a tremendous benefit for us to have a site visit to our campus!
Marty McCaskle, Louisiana Delta Community College
I truly enjoyed the site visit to our campus (LDCC). You both were so helpful to me and my staff. I appreciate you answering our questions and showing us how to get the most use from Workflows. Please stop in again when you are in the area.
Annie McKinney, Louisiana Delta Community College
Requesting a Site Visit
If you would like a LOUIS site visit, send the request via Footprints.
Still unsure whether or not a site visit is for you? Check the Site Visit Geek’s flowchart: