LOUIS staff members visit LOUIS member libraries to help them accomplish more with the systems that LOUIS supports. Ordinary support matters can be handled with FootPrints; site visits are conducted in more complicated matters, though only when conference calls or online meetings will not suffice.
Site visits are typically undertaken in one of four scenarios:
- The library is undertaking a project that requires extensive study, consideration and advice. For example, implementation of 9XX and EDI acquisitions, or initiating the use of a new Symphony module or ILLiad.
- When LOUIS staff are needed at a meeting with a library vendor or a campus department.
- When new system admins and/or backup system admins request “Bootcamp” training.
- LOUIS staff are in the area on other consortium business, and can spare a day or half day to discuss topics of interest.
Requesting a Site Visit
If you want to request a site visit, please explain why a visit from one or more LOUIS staff is warranted in a Footprints incident.